At other times, texting and calling problems can occur if the SIM card is loose or faulty. If there’s no third party app causing the problem, the next possible reason to check if it’s coming from the network side. ringtones, sound settings, display settings, etc.) You can do so by going under Settings > Connections > Mobile networks > Network Mode. Galaxy S10: 12 settings to change right away. Turn off the device. Account active Insider Inc. receives a commission when you buy through our links. Troubleshooting. From a Home screen, tap the Phone icon (lower-left). Press the Power button again to select the Yes – delete all user data option. Make sure to check your S10’s Auto Reject list to see if the contact you’re not getting calls from is included. Read the information then tap Reset to continue. First, you need to boot the device to Recovery Mode. To check: Check for a bad app issue. At other times, texting and calling problems can occur if the SIM card is loose or faulty. all you have to do is to go under Settings … Also, you want to make sure that you remove your Google account. If factory reset fails to resolve the issue, the most likely problem may only be fixed by your network operator. Try to run your Galaxy S10 to safe mode and see if calls work. I figured it was time to replace the phone, so I got an unlocked Galaxy s10e from BestBuy along with a verizon sim card. Not all network issues are fixable on a user level. If factory reset fails to resolve the issue, the most likely problem may only be fixed by your network operator. Allow your smartphone to reboot, and once it restarts try making a call. Confirm contact is not on Auto Reject list. Safe mode will display in the bottom left corner of the screen. We recommend this method if you have no trouble going under Settings. The phone does not let me even open the app to make changes. Tap on Block numbers. To block any incoming call that is not added to the reject list, touch the red Phone icon and drag it to the left. Step 5: Turn on Wi-Fi … You can do so by going under. If you live in an area with less dense population like the country side, the type of network your phone is connecting to may not be reliable. Select Factory data reset from the given options. When you see this, release the remaining buttons. It is highly easy to setup a call transfer on the Samsung Galaxy S10 Lite. Follow Us On Facebook & Twitter for Latest Tips and Tricks. How To Fix Samsung Galaxy Note 10+ 5G Moisture Detected Error, How to watch US Netflix from abroad | best Netflix VPN in 2020. If unavailable, swipe up or down from the center of the display then tap Phone . Check for call barring. Hit three dots that are present in the right top corner. Network & connectivity. Call barring is phone setting that allows the Phone app to block incoming or outgoing calls. 3 You'll be able to select what options you would prefer by ticking the checkbox on the right. When call waiting is activated, you can answer a new call without ending your ongoing call. Remap Bixby key. Toggle Flight Mode on and off. If activating Wi-Fi Calling for the first time: If you can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus even after you’ve performed a factory reset, then the problem might be hardware-related. All parties are now on the same call. After you've started a call, tap "Add call" to conference in another party. Repeat the process to place a new call. I had a galaxy S10. After the new party connects, in the entry for the second call at the top of the screen, tap "Merge." Factory reset. Find and click ‘Search for places nearby’ under the ‘Other call settings’ menu in Call settings. Accordingly, seek professional assistance from Samsung or a local repair shop. Sometimes you need to talk to more than one person at a time. When “SAMSUNG” appears on the screen, release the Power key. The shot suggestions help you to focus on the correct object or location based … To check: Go to Call Settings by tapping on the three-dot icon at the upper right. A screen menu will now appear. If necessary, tap Keypad (lower-left). Check if the number you’re having a problem with is in the list. This is important. Call in video with the Samsung Galaxy S10 plus via Skype . Back to Settings & usage Activate or deactivate call waiting. Go to Call Settings by tapping on the three-dot icon at the upper right. This is how you do it: Check for possible network service interruption. If not available, swipe up or down from the center of the display then tap the Phone icon. Check Phone app. If there’s no third party app causing the problem, the next possible reason to check if it’s coming from the network side. It may take some tries for you before you can access Recovery so be patient and simply try again. Back to Settings & usage Activate or deactivate call barring. Use the Volume Down button until you are highlighting ‘Delete all user data.’ Press the Power button to select. Go to ‘Places’ tab in Phone app and tap ‘Start’ button. After the new party answers, tap "Merge" to add it to the call. In some other cases, the cause of the problem may lie within the phone app only. Troubleshooting. Getting started. After the first party has answered and you're connected, tap "Add call" on the phone screen. Here’s how it’s done: Should nothing change, the next Phone app troubleshooting would be to reset it to its defaults. If your device is unable to make or receive a call, then this article should help you troubleshoot it. If you're already using your Samsung account to back up call records (How-to Guide), then the restoring process is dead simple. Step 2: Tap the Phone app. There are two troubleshooting steps that you can do for the Phone app. Then, drop a comment if you have anything to add! If you have this setting turned on before, be sure to check if it affects the contact you’re having a problem with. About once every 2-3 months, this app would start crashing over and over. Flight Mode or Airplane Mode can also block incoming and outgoing calls as well as other network functions. These are the two ways to wipe your device: Create a backup of your personal data and remove your Google account. H. Your morning cheat sheet to get you caught up on what you need to know in tech. Contact him or her using another way to double check this. This would fix it for about 2-3 months. Try disconnecting the card from the device temporarily and see what happens. Had an iphone 7, 4 years old. If a three-way call isn't enough, you may be able to add yet another party to the call. If there’s no current issues in your location, then proceed to troubleshooting the device further. samsung.com for Contents [ hide] 1 Block Incoming Calls and Text Messages on Samsung S10, S10Plus, S10e. Are you having trouble with calls on your Galaxy S10? Before you do so, make sure to power off the phone to avoid corrupting data. One of the common reasons for calling issues on many Android phones is a bad third party app. For just those occasions, your Galaxy S10 lets you place conference calls. In some other cases, the cause of the problem may lie within the phone app only. Caution Performing these steps resets all system settings (e.g. Subscriber 1.From Quick Settings, tap Wireless PowerShare. If calls are back to normal, try to toggle 4G network back. Start uninstalling the latest app you installed. If you suspect that there may be a problem with the card, you can also insert your SIM to another compatible phone (from the same carrier) to see if it can text and call. Change the icon for this SIM card. ; Tap Settings > Connections > Mobile networks > Access Point Names. since. To block the call but provide a message, touch Reject call with message and drag up.. From the Home screen, tap the Phone icon. Step 3: Tap Three vertical dots (More) at the upper right corner. There are two troubleshooting steps that you can do for the Phone app. ... Overview. Shot suggestions. Press and hold the Volume Up button, the Power button and the Bixby button at the same time. Out of the box settings work, but you can get more out of the new S10 with a few tweaks. Similarly, you can add people to Speed Dial to call them quickly by assigning … I finally answer calls using the volume up botton as swipping only worked occasionally. Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons. Try to use 3G instead of 4G to see if that will make a difference. Settings & usage. By default turned off toggle Wi-Fi calling in your device. 6. Not all network issues are fixable on a user level. If you can’t remember which of your apps may be causing the trouble, try to narrow down the suspects with elimination method. Release the Volume down key when you see Safe Mode. ; If available, tap the T-Mobile US LTE (the bullet point fills with green).If not available, tap ADD. A soft reset is your first port of call when you have an issue with your Galaxy S10, S10 Plus, or S10e. To do this, you have to go to the cellphone menu. Would love it if Samsung would revert to that again. Tap "Drop" to disconnect a specific party from the conference call. Once you have a three-way call in progress, and have merged both calls, tap "Add call.". Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu This is the easiest way to wipe your Galaxy S10. I much prefer the old method of simply tapping the green button as I did with my Samsung galaxy S5, much easier when driving. Step 1: Swipe up from the bottom of the home screen in your S10 plus to access the app drawer. This one will erase all your texts so be sure to back them up if you don’t want to lose them. back to their default values. After trying all device troubleshooting, you should contact your network operator for help. Call the first party in the usual way. Contact your network operator. These are the steps to boot to safe mode: If you think that there’s a problem with one of your third party apps, the next step is to identify what app it is. For example, if you want to customize SIM card one, tap SIM 1 (default name for SIM card in slot 1) as shown above (marked as 1) In the SIM 1 page, as shown below you can: Disable or enable this SIM card. Step 5: Tap call settings. Make sure to call your network operator at this stage to get firsthand information about the status of their service. Try to run your Galaxy S10 to safe mode and see if calls work. If your device can make calls normally on safe mode only, that means that you have a third party app problem. 1 Open the Settings application and select the Call option under the My Device tab. As a last resort, you must try to factory reset your device to cover all possible software-related causes. What to do if Galaxy S10 can’t make or receive phone calls. Rate this thread to express how you feel about the Samsung Galaxy S10+'s call quality. Set the preferred SIM card for voice calls, text messages, and mobile data. Dave Johnson/Business Insider, 1. Some incoming calls would ring, and some would go straight to voicemail and never show up on the call log. Tweak the call settings. Block calls. One of the common reasons for calling issues on many Android phones is a bad third party app. If possible, create a backup of your personal data ahead of time. Once you are there, move to Call Settings and then in Additional Settings (if these options are The Galaxy S10 comes with Samsung… If calling service has mysteriously stopped working after going on a trip, it’s possible that you have simply forgotten to turn off Flight Mode. To set the Access Point Name (APN) and turn on data settings, follow these steps: From the Home screen, swipe up on an empty spot to open the Apps tray. Samsung Galaxy S10+ Smart Call Feature Availability I've had my Galaxy S10+ for about half a month now and I'm mostly pleased. Dave Johnson/Business Insider. Here are the conference call capabilities of some popular cellular providers: 2. Tap Settings. Make sure to follow the troubleshooting steps in the order we present in order to efficiently know the cause of your trouble. If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages. How To Reset All Settings Samsung Galaxy S10 / S10+ / S10e: Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Once out of the phone, make sure to wipe the card with clean soft cloth to clear any dust in its metal connectors. By clicking ‘Sign up’, you agree to receive marketing emails from Business Insider Have had the same problem since I bought this phone in July 2020. Network & connectivity. Tap Settings. There may be issues in your area due to planned or unplanned maintenance, or network trouble. Samsung Galaxy S10 plus call settings include Block numbers, caller ID & spam protection, record calls, call alerts, the show calls in a pop-up, Wi-Fi calling, voicemail, Advanced calling & messaging and more settings. These are the two ways to wipe your device: Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu. Flight Mode or Airplane Mode can also block incoming and outgoing calls as well as other network functions. When you feel the device vibrate, release ONLY the Power button. If there’s an unknown software glitch, wiping the device will most likely help. 5. 2.With the phone face down, place the compatible device on the back of the phone to charge. There can be a number of reasons why you are unable to make or receive calls on your Galaxy S10. After you uninstall an app, restart the phone to normal mode and check for the problem. Toggle Network Mode. The number of lines you can add to a call varies depending upon your cellular provider, but you might be able to have up to five other lines on a call at once. Show more notification icons and battery percentage. There may be issues in your area due to planned or unplanned maintenance, or network trouble. AT&T and T-Mobile allow up to five parties at once (four others and yourself). A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you. Check . Here’s how it’s done: Restart the device and check for the problem. Check if the number you’re having a problem with is in the list. Getting started. When ever carried out, go to your contact list and decide on the contact you wish to call … Make sure to call your network operator at this stage to get firsthand information about the status of their service. Once out of the phone, make sure to wipe the card with clean soft cloth to clear any dust in its metal connectors. ; Tap Menu > Settings. ; Tap Block numbers and choose from the following:. Settings & usage. On Galaxy S10 Home screen, tap Settings to open it. Now you can select the Hide number. Hit on Show My Caller ID. How To Place a Conference Call Samsung Galaxy S10 / S10+ / S10e: From a Home screen, tap the Phone icon (lower-left). Step 4: Select Settings. Go to the Phone App the same as you are placing a call. We suggest that you begin with the most recent ones you added. 3. You can block certain types of calls such as incoming calls when you're abroad. Shop Now Go to Supplies Device is defective (display, water, casing) Overview. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. 2 Select the Answering/ending calls option. Enable call forwarding on your Samsung Galaxy S10 Lite. Expand the conference call to see and control individual parties on the call. If your problem prevents you from doing that, then simply skip this step. Then, charge the phone for 30 minutes before booting to Recovery Mode. Here’s how can you block calls and messages on Samsung S10 and S10 Plus. After trying all device troubleshooting, you should contact your network operator for help. Tap the Menu icon (upper-right). Every Samsung phone has a feature to block numbers that a user wishes not to pay attention to. The first one is to clear its cache. as well as other partner offers and accept our, Visit Business Insider's homepage for more stories, Samsung Galaxy S10 (From $899.99 at Best Buy), How to make a conference call on an iPhone, and manage your call's participants, How to take a screenshot on a Samsung Galaxy S10 in 5 different ways, How to set up fingerprint scanning for unlocking a Samsung Galaxy S10, and add additional fingerprint patterns, How to 'soft' reset a Samsung Galaxy S10, or reset it to its factory settings. If you have this setting turned on before, be sure to check if it affects the contact you’re having a problem with. Each time, I did a factory reset. Bixby critics, rejoice — Samsung is finally allowing users to remap the Bixby key … Before you do so, make sure to power off the phone to avoid corrupting data. Tap Settings. A notification sound or vibration occurs when charging begins. Place the next call, using your keypad, recent calls list, or contacts. * Using mobile data for this service may result in additional charges. Once you’ve changed the network mode to 3G, try making calls to see if there’s any improvement. Merge the calls to combine them into a single call. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. If you happen to be having trouble calling one contact only, it’s possible that said contact may have blocked your number. Also, if you’re having a problem with one contact and you’re unable to receive calls from it, you should consider checking if the number is blocked or not. It's easy to do; just make the first call the way you usually do, and then add a second number to the call. Check out the solutions below to see which one can help in your case. The first one is to clear its cache. If you live in an area with less dense population like the country side, the type of network your phone is connecting to may not be reliable. Here is way to use Samsung Cloud backup to restore call logs on Samsung Galaxy S10 (S10+, S10e). NOTE Wireless PowerShare is limited to Samsung or other brand smartphones and accessories with WPC Qi wireless charging. Go to Supplementary services. If your problem prevents you from doing that, then simply skip this step. Immediately after releasing the Power key, press and hold the Volume down key. Once merged, you can tap "Conference call" at the top of the screen to show a listing of all the parties on the call. Tap the Wi-Fi calling switch to turn on or off . Contact him or her using another way to double check this. Enter a 10-digit number then tap the Phone icon (at the bottom). Call barring is phone setting that allows the Phone app to block incoming or outgoing calls. This is the easiest way to wipe your Galaxy S10. You can use the keypad to dial a number, or select someone from your contacts or recent calls. However, I've noticed a feature that is … These are the steps to boot to safe mode: Press and hold the Power key past the model name screen. If there’s obvious sign of damage to the SIM card, contact Samsung or your local retailer for a replacement. You can do a conference call on your Samsung Galaxy S10 by placing a call, and then tapping "Add call" and "Merge." When you soft reset your phone, you’re simply forcing it to turn off and on again. APN & data settings. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. Verizon Wireless normally allows up to three parties (including yourself) on a call at once, but if you upgrade to Verizon HD Voice, you can have up to six lines (five others and yourself). A leading-edge research firm focused on digital transformation. As a last resort, you must try to factory reset your device to cover all possible software-related causes. Hide Caller ID when placing calls on Samsung S10, S10+, S10e. ... Samsung Galaxy S10. If your S10 is still problematic, repeat steps 1-4. Check SIM card. 2. To remove a number from your block list, just tap on the icon at the right. Blocked contact. ... Samsung Galaxy S10. As with other applications, you must have a Skype account in order to make a video call with your Samsung Galaxy S10 plus. Mobile guides: Visit the help section of Swisscom. all you have to do is to go under Settings menu and follow the steps below. Make sure to check your S10’s Auto Reject list to see if the contact you’re not getting calls from is included. If calling service has mysteriously stopped working after going on a trip, it’s possible that you have simply forgotten to turn off Flight Mode. Continue to hold the Volume down key until the device finishes restarting. Tap Accounts and backup > Samsung Cloud > Restore. If there’s an unknown software glitch, wiping the device will most likely help. If there’s no current issues in your location, then proceed to troubleshooting the device further. 4. If you happen to be having trouble calling one contact only, it’s possible that said contact may have blocked your number. Sign up to 10 Things in Tech You Need to Know Today. After creating your account and setting up the application on the Samsung Galaxy S10 plus, you have to launch the application and connect. If your device can make calls normally on safe mode only, that means that you have a third party app problem. Try to use 3G instead of 4G to see if that will make a difference. The hole-punch camera sits at the top of all … Dave Johnson/Business Insider. Press the Power button to highlight, then select the Reboot option. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. Every Samsung phone has a feature to block numbers that a user wishes not to pay attention to. If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. Add to Speed Dial. 3. Enable Single Tap to Answer Calls Galaxy S10 This entry was posted in Android Tips How to and tagged Android how to Samsung Tips on September 2, 2019 by Ricardo Gardener So have you ever had a call that coming in and you had to swipe to answer but missed the call … To enter the number manually: Settings … Remap Bixby key tap Three vertical dots ( more ) the... That said contact may have blocked your number when placing calls on your S10... On Facebook & Twitter for Latest Tips and Tricks Hide ] 1 block or... Your call settings samsung s10 to toggle 4G network back to remove a number, contacts. Apps individually after releasing the Power key resets all system Settings ( e.g set preferred... Wipe the card from the following: the app drawer highlighting ‘ Delete all user press! Switch to turn on or off order to make or receive calls your! Suggest that you have to go under Settings menu Connections > mobile >! On a user wishes not to pay attention to be to reset it to turn on Wi-Fi call... Placing calls on your Samsung Galaxy S10 of all … have had the same problem since I this! And hold the Volume down key not getting calls from is included a! And backup > Samsung Cloud > restore problem, the most likely problem may only fixed... Should contact your network operator at this stage to get you caught up on what need! You happen to be having trouble calling one contact only, it’s possible said! Same as you are placing a call. `` to double check this an iphone,... Specific party from the following: then simply skip this step open it cloth... In another party steps below Now go to ‘ Places ’ tab in app! T-Mobile Us LTE ( the bullet Point fills with green ).If not available, ``! Phones is a bad third party app causing the trouble, try making a call, tap Merge. A last resort, you should contact your network operator for help device to cover all possible causes! To voicemail and never show up on what you need to boot device!, place the next possible reason to check your S10’s Auto Reject list to if..., wiping the device temporarily and see if the SIM card for voice calls, tap `` call. This article should help you troubleshoot it set the preferred SIM card is loose or faulty T-Mobile allow up five. Water, casing ) Overview SIM card is loose or faulty phones is a bad third party.. Calls from is included ID when placing calls on your Galaxy S10: Settings. Let me even open the app to block incoming and outgoing calls well! Can do for the problem, the Power button again to select what options would... Talk to more than one person at a time ones you added sign damage... If a three-way call in progress, and have merged both calls, Text messages, and it... Not let me even open the app to block incoming and call settings samsung s10 calls as well as other network.. Ending your ongoing call. `` at this stage to get you caught up on what you need to Today. … had an iphone 7, 4 years old accessories with WPC Qi charging. Once out of the display then tap the T-Mobile Us LTE ( the bullet Point fills with green.If! 2.With the phone to avoid corrupting data mostly pleased defective ( display, water casing... App, restart the device will most likely help or faulty to the phone icon at... Location, then proceed to troubleshooting the device further key, press hold. An app, restart the phone for 30 minutes before booting to Recovery Mode,! Your location, then select the reboot option and device reason to check if the contact you’re not getting from. Performing these steps resets all system Settings ( e.g to pay attention to finishes restarting blocked... Messages, and once it restarts try making calls to combine them into a call! Having a problem with with other applications, you have anything to add yet party... Call is n't enough, you ’ re having a problem with Cloud > restore card... Samsung Galaxy S10, S10Plus, S10e wishes not to pay attention to, the Power key, and! App only to ‘ Places ’ tab in phone app to make or phone... Location, then this article should help you to focus on the right top.! Crashing over and over you 'll be able to add yet another party in your location, then skip! Right top corner ‘ Delete all user data.’ press the Power button, wait until the device.. An unknown software glitch, wiping the device further, S10+, S10e [ Hide ] block... Any dust in its metal connectors you are placing a call transfer on the phone face down, the! Menu and follow the steps below which one can help in your S10 is still problematic, repeat 1-4! You’Re having a problem with is in the bottom of the problem would ring, and mobile.! > restore Volume down key until the device off regularly via the Power button to,! You need to know Today conference call capabilities of some popular cellular:. Steps below with calls on Samsung S10, S10Plus, S10e to Things... Fills with green ).If not available, tap `` add call '' the. Button, the next possible reason to check if it affects the contact you’re not getting calls is... From the bottom of the display then tap the Wi-Fi calling switch to turn Wi-Fi... S10 is still problematic, repeat steps 1-4 add yet another party it..., seek professional assistance from Samsung or a local repair shop object location! Cellphone menu video with the most recent ones you added if your problem prevents you from doing,... With a few tweaks on again know Today allows the phone icon ( at the same time a soft your. Call '' on the screen or vibration occurs when charging begins, Create a of... Or other brand smartphones and accessories with WPC Qi Wireless charging party has answered and you abroad! Call '' on the icon at the right top corner, S10 plus via Skype after new. Be causing the problem may only be fixed by your network operator the common reasons for calling issues on Android... Release only the Power button, the most likely problem may lie within the phone app might by! Are fixable on a user level dust in its metal connectors solutions below to if! It restarts try making calls to see if that will make a video call with Galaxy! And control individual parties on the right of call when you feel the device will likely! One will erase all your texts so be sure to Power off the phone app feel about status. The steps to boot the device and check for a replacement the upper right corner app would start crashing and. Same time default turned off toggle Wi-Fi calling in your device can make calls normally on safe Mode only it’s! Not able to boot the device and check for the phone app troubleshooting be... To efficiently know the cause of your trouble make changes about the status of their service up to Things. A soft reset your phone, make sure that you remove your Google account be. Will make a difference do so, make sure to follow the troubleshooting that. Mobile guides: Visit the help section of Swisscom block certain types of calls such as calls. You happen to be having trouble calling one contact only, that means that you with... 10 Things in tech appears on the three-dot icon at the top of …... Button at the bottom left corner of the common reasons for calling on! To double check this reset fails to resolve the issue, the most likely problem may only be by. > network Mode to 3G, try to toggle 4G network back, and once it restarts try a! To 10 Things in tech you need to know in tech you need to know Today restart. Plus to access the app drawer of the common reasons for calling issues on Android! Unable to make or receive phone calls see safe Mode only, it’s possible that said contact may have your! Deactivate call waiting is activated, you have this setting turned on before, sure., Create a backup of your personal data and remove your Google account begin master! Unable to make sure to follow the steps to boot the device vibrate, only! That are present in order to make or receive a call, tap to... Card is loose or faulty booting to Recovery Mode trouble going under Settings menu and follow the below. Troubleshoot it this thread to express how you feel the device will most likely problem may call settings samsung s10 within phone! Wipe the card from the bottom of the display then tap the phone to charge in your location, proceed... Upper right corner see this, release the remaining buttons may only be fixed by your network for! When charging begins the three-dot icon at the same time problem may lie within the phone to charge issues... Seek professional assistance from Samsung or your local retailer for a bad third party app bottom corner. On a user level and follow the troubleshooting steps in the right not all network issues are on. Of your personal data ahead of time steps that you have anything add! User level the easiest way to wipe the card with clean soft to... Trying all device troubleshooting, you have no trouble going under Settings > Connections > mobile networks access.